Getting dazed and confused with all of the options for chatting, texting, tweeting, posting, liking and poking people at work nowadays? Fear not, Unified Communications can help you and your business manage and make sense of all of these different communication forms. Read on to find out more.

Because of continued improvements in technology and changes in the way people work, we now have a multitude of options to communicate with one another. This can be both a boon and a curse, as not only do we have to learn and master a variety of devices from which to communicate—but also contend with an equal or higher number of forms with which to communicate. For example, not only do we make a phone call to talk nowadays, but we also chat, text, tweet, post, like, poke, huddle, share screens, do white board sessions, and more. We can do all of these whether on the desktop computer, laptop, netbook, tablet, desk phone, mobile phone, TV – and soon maybe even from the kitchen refrigerator! Not surprisingly, people have started looking for ways to tame and simplify all of this complexity—and thus was born the concept of "Unified Communications."

Unified Communications, simply stated, encompasses the organization of different communication tools and models so that it can be used and managed in an integrated way, with the goal of improving flexibility, efficiency, and effectiveness. To illustrate the benefits of Unified Communications, here are some examples of how it can be used in several business scenarios:

1. Have a "single number to call" or a simpler way of reaching people. Instead of remembering and sharing a phone number, IM handle, email address, twitter account, and more, you can have just one number or address by which people can reach you—and systems will bridge that with whatever device or application your Unified Communications happen to be on or you prefer. So you can easily have calls placed to your desk phone routed to your mobile phone when you are out, and have voice mail emailed to you as a recording in case you can't answer.
2. Reaching people when you need them. If you are working remotely, or managing remote workers, Unified Communications systems can indicate your or your colleagues' location or "presence"—i.e., whether you or they are available at the normal location, working remotely, or out in the field.
3. Synchronous or asynchronous way of working. If you work with people in different time zones you can opt to conference when your schedules overlap, or swap messages that can be answered at their convenience if they don't —and be able to track and tie all of these together.
4. Richer collaboration. If you work on projects, Unified Communications can allow you or your team to get in touch and collaborate in a richer and more interactive way. While working on a project you can chat, switch to voice calls for better clarity, or conference via video to provide more context, as well as share screens for easier collaboration—all from a single screen or session.
5. Application integration. Imagine if you had the ability to call people from your email application's address book, or initiate a web conference from your instant messaging tool. With Unified Communications that is all possible.

Unified Communications may sound expensive and complex, but in reality it can actually lessen costs and make things simpler for you and your business. Learn more about Unified Communications and what else it can do to improve your business by contacting us today.

Thinking of adopting a "bring your own device", or BYOD, policy at work? Learn more about what it is, why it's becoming popular – and what you need to consider before rolling it out.

You may have noticed more and more of your employees or colleagues bringing their own computing devices to work—be it their mobile phone, tablet, or laptop. Or perhaps in your company or in other companies you may have seen, they have let people decide which device they prefer because they are used to it at home. You may not realize it, but this is all part of a large trend called the "consumerization" of IT, in which the influence of consumer technology is being increasingly felt in the workplace. With the wide availability of cheap but powerful mobile devices and online services, a growing number of people are being exposed to the latest technology at home first—adopting them at a rate faster than most businesses are able to manage. This flips on its head the old paradigm in which traditionally new technologies would be rolled out to businesses first, before they would find their way to consumers.

This trend, plus the increasing sophistication of young workers today and their frustration with the tools available to them at the office, is pushing some companies to adopt a "bring your own device" or BYOD policy at work. They are not alone. According to research by technology analyst group Gartner, end users, not the IT department, will soon be responsible for 50 percent of business IT procurement decisions—ultimately bringing and running their own systems on company networks. Meanwhile, according to management consultants Accenture, around one-third of today's younger generation of workers (a group called "millenials") not only wants to use the computer of their choice at work, but also wants control of the applications they use too.

The benefits companies cite to adopting a BYOD policy are many, among them:

• Savings on capital expenses and training costs in using company equipment—compensating employees instead via other means such as flexible work hours, subsidized purchases, insurance, and other benefits.
• Less management headache—effectively letting employees decide what to use releases the company from some overhead and management responsibilities.
• Improved employee satisfaction—by giving employees the freedom to use devices and applications that they prefer.

However, before you consider letting employees bring their own personal technology to the work place, be aware that there are also disadvantages, and sometimes very real dangers in doing so. These include:

• Non-standardization of hardware, operating systems, and applications. If your business operations require that some equipment is integrated with others, then BYOD can in the long run actually increase IT management costs and decrease efficiency.
• Exposing your network to malware or security vulnerabilities and breaches. When your employees bring their own devices to work, you lose important control over their security. Consumer devices often don't employ comparable bullet-proof security technologies mandated by businesses.
• Leakage of confidential or proprietary information. Employees will naturally do what they want with the data on their devices, even if it doesn't belong to them, or it's against company policies. Employees can also lose precious company data when they misplace or damage their personal devices.
• Lower economies of scale in procurement. Essentially because everyone is buying devices on their own, you miss out on the chance to consolidate purchases and lower purchase costs for everybody.

Have you adopted a BYOD policy at work? Thinking about it? Worried about this trend? If you need to understand BYOD better so you can define a policy for your staff, contact us and see how we can help.

With today's advancements in technology, and the constant lowering of prices as technology achieves mass adoption, VoIP is now within easy reach for most businesses—even small businesses. Read on to find out why you should consider switching to VoIP for your phone and office communication systems today.

If you are running a business, then there is no reason you shouldn't be using Voice-over-IP, or VoIP, to reduce telecommunications cost, streamline operations, and improve the flexibility for your organization today.

VoIP, simply put, allows telephone communications to run over your data network or the Internet. The benefits of this setup are many, and the following are just a few.

1. VoIP allows companies to maximize investments already made in their network infrastructure. The same network which handles the flow of data such as web access and email can now accommodate voice as well—no need to add and maintain additional wires and devices.
2. VoIP can allow you to dramatically reduce the cost of communications, especially for interstate or international communications—everything can go through the Internet instead of incurring expensive long distance toll charges.
3. VoIP allows your employees to be more productive and efficient by giving them the ability to receive and make calls anywhere with a data connection, using their laptop, mobile phone, tablet, or virtually any device connected to the Internet.
4. VoIP increases the number of features you can use with your phone system. For example, it's easier to add extensions to your phone. You can provide a local number or extension for all your staff without additional costs or cabling. You can also set up sophisticated auto answering routines and call routing. You can marry voice messages with email and faxes all in one inbox.
5. You can use VoIP as a tool for real-time collaboration—along with video conferencing and screen sharing. You can employ presence technologies that come standard with VoIP phones and VoIP communication systems. Communicate with colleagues about your presence or receive info on the status and whereabouts of your staff.

Previously, all these benefits were only available with a big price tag and a critical limitation—the unavailability or unreliability of the company's Internet connection—but not anymore. With the great strides made in technology and the wide availability and affordability of broadband connections over the last few years, VoIP is now readily within reach for many businesses—large or small

VoIP is certainly a technology that has come of age. It's cheap, ubiquitous, and easy-to-use, and any business should have VoIP in their toolset. If you are interested in learning more about how VoIP can help your business, contact us today to find out more!

For smaller companies and businesses who are constantly on the lookout for great free finds on the web: here are a few nifty and free online tools that might potentially help you, both in saving costs and boosting your productivity and efficiency.

It is a constant challenge for small businesses to meet ever-changing and ever-evolving IT requirements while balancing a budget and keeping costs reasonable. And with software applications being one of the major factors that contribute to IT maintenance costs, it is always welcome news to come across free tools that work well and efficiently despite the lack of a price tag.

ThinkFree Online Office One of these applications is ThinkFree Online Office, which is a cloud application that enables you to create and edit documents in common formats. It also comes with free 1GB of storage and allows you to work from anywhere, since the documents are stored online. And with its own app for Android users, ThinkFree is particularly advantageous to people who need to work on the go.

ReqMan Another free cloud-based application that can prove useful is ReqMan, an online project management tool. You can use this to manage and track your different projects using various templates the service provides. And since it's in the cloud, mobile personnel and staff who are given access to your ReqMan account can work even when they're out of the office.

Gliffy Gliffy is a free tool that you can use to create all sorts of technical illustrations – diagrams, floor plans, flowcharts, and more. The basic plan is free, but you also have the option to subscribe to their more fully featured plans for a minimal fee.

ScheduleOnce For managing schedules, calendars, and the like, ScheduleOnce allows you to keep better track of all your appointments, meetings, and deadlines through a single tool. It integrates with your calendar on Google, and then allows other people to see your open times when they can schedule a meeting with you. Think of it as a one-stop-shop for your scheduling needs.

If you want to know more about these tools and how you can best utilize them, please feel free to contact us. We’ll be happy to guide you and help you make the most out of these types of applications to improve your efficiency and bottom line.

The big difference between Android and the iOS is the fact that, on an Android device, you can play Flash videos. There are times however when this seeming advantage can be a disadvantage as Flash (such as Flash ads) can slow down your browsing experience or even crash your browser. There is a solution.

You can turn off Flash if you choose to. Simply go to your Browser's Settings by pressing on the Menu/Options button, then go to Advanced and change 'Enable plug-ins' setting from "Always on" to "On demand." Flash applications will now appear as an arrow that you must touch to start.

There are times when you may want to capture what is currently being shown on your iPad's screen. That’s easy to do on an iPad.

Simply press the Home button and then the Sleep/Wake button simultaneously. When you hear a click, the screenshot has been taken. You can then go to the photos gallery to see all of your captured screenshots.

If you think “data backup” is synonymous with “disaster recovery” and aren’t sure what “business continuity” means, you’re not alone. Most of the business owners we talk to make the mistake of not knowing the difference and end up paying the price when data is lost, a network goes down or a disaster prevents them from accessing their physical office and the server inside.

First, data backup simply means a copy of your data is replicated to another device or location. Tape drives, offsite backup and even USB devices provide data backup. Data backup is obviously important. However, the more important consideration is whether or not your backup solution provides easy disaster recovery, or the ability for you to recover all your files, software and functionality quickly, easily and without corruption. For example, if your server died, you wouldn’t be able to quickly get back to work if you only had file-level backup. In order for you to start working again, your server would need to be replaced, all software re-installed, data re-installed and then the whole system would need to be configured with your settings and preferences. This process could take hours or even days – and that’s if you have all your software licenses and a clean copy of your data.

Then there’s business continuity. This is the ability for your business to continue to operate even after a ma-jor disaster. For example, if you ran an accounting firm and your building burned to the ground, you’d be out of business if all your files were on the server only. How-ever, if you had your network in the cloud (see our first article) your employees could continue to work from home or some other location, giving your business conti-nuity.

Of course, you need all three at some level. At a min-imum you need to make sure you have in place the right backup and disaster recovery plan for your tolerance for downtime, and a plan for how your business could con-tinue to operate if you could no longer access your building, server or data. You should review your plan annually. If you want a simple and easy way to get all of this handled, give us a call! We specialize in planning, implementing and managing these projects so you don’t have to.

Thinking about setting the “usual” New Year’s resolutions of losing weight, being more organized and getting out of debt, but have a feeling deep down you aren’t going to follow through? We’re here to help! Below are 5 common New Year’s resolutions and simple techie ways to keep you on track.

#1: Be More Productive
If improving your time-management skills is one of your New Year’s resolutions, this will be a BIG help: Turn off the automatic send and receive for your e-mail (I can almost hear the gasps of horror). Admit it, you’re addicted to email and if you’re like most people, you’re checking it constantly. In fact, there’s a good chance it’s the first thing you do in the morning and the last thing you do at night. If you want to stop the constant temptation to lose focus on your work, simply turn off the automatic send and receive function, forcing you to click on the “Send And Receive” button at set times. If that’s too “cold turkey,” you could at least turn off the sound and icon popup so you’re not distracted by it while working.

#2: Save Time
After e-mail, checking social media sites can be another huge time suck. If you (and possibly your staff) are wasting a lot of time on Facebook, good content filtering software can keep you in check by preventing you from accessing these sites from your work PC. You can also allow certain people in your company access while blocking others; so if you have a web manager or marketing manager who needs to access these sites for work but find it too tempting for YOU, we can configure the system to assist you with that temptation.

#3: Get Out Of Debt And Start Saving More
If you feel like you can’t get a handle on where your money goes, check out www.Mint.com. This site automatically compiles all your bank statements, retirement and credit card accounts to give you one snapshot of where you’re spending money – and it’s FREE! Best of all, you only need to set it up once and it will automatically update your finances and put them into easy-to-read graphical reports – and since Mint.com connects to almost every US banking and financial institution with internet banking capability, you won’t have to manually enter your information over and over again. The site offers ways to save money, allows you to set financial goals and keeps track of those goals automatically.

#4: Lose Weight
Pearson’s Law states that anything measured improves, and anything measured and reported upon improves exponentially; so if you want to lose weight, you might sign up for www.MyFoodDiary.com and start tracking everything you eat. This site allows you to set and track your weight loss goals by allowing you to post what you ate and then counting calories for you. If nothing else, it will help you think BEFORE you eat because you need to track the calories!

#5: Get Organized!
If you’re like me, you’ve got a million things going on – from business, family and everything in between, it’s easy to get overwhelmed and forget tiny (but important!) details. Using OneNote or Evernote can help. Either allows you to capture and organize any files, notes, web sites, audio or hand written notes in one easy-to-learn interface. And with the mobile app, you can capture a to-do item or reminder at any time without the fear of losing it.

The web and cloud computing is to storing and processing data what the electrical grid and electric company is to plugging in your coffee maker: a more convenient, more reliable and less expensive way to access the “computing power” and resources needed for the tools you use.

Traditional computer networks are undergoing the same technological revolution the one that altered our use of electric generators in the early 1900s.

During the industrial revolution, factories were required to produce their own electric power to operate the machines they used to produce their wares. In 1851, the man leading the pack was Henry Burden, an industrial giant who built the largest and most powerful electricity-generating water wheel in the world. At top speed this 600 foot, 250 ton machine could produce 500 horsepower, generating enough electricity to power the tools in his factory. This invention made Burden a very powerful and wealthy man.

Fast Forward 50 Years…

However, by the early years of the twentieth century, this once-world class, cutting edge technology was abandoned, left to rust in a field of overgrown grass. Why? Because Thomas Edison and his Pearl Street electricity generating station had realized the concept of providing electricity as a utility. . It caught on like wild fire because it eliminated the large cost and complexity of running a factory, and within a very short period of time it became a competitive necessity for factories to tap into the cheaper electrical grid instead of produce their own electricity.

The Same Technological Revolution Is Happening Today With Cloud Computing

If you think about it, there’s a good chance that MOST of the software applications you use every day are SaaS applications, or “software as a service.” In other words, you don’t have to install it on your server or PC – you simply access it as a pay-as-you-go model for only the licenses, space and features you use. This gives you, the user, the ability to access highly sophisticated software and functionality at a fraction of the cost – or even for free – and without long-term commitments.

For example, Google is a massive, free cloud application – the power required to search billions of web sites and content in seconds and deliver the relevant results to your screen far exceeds the capacity of your PC. Facebook is another free cloud application that allows you to post pictures, play games, and connect with your friends in real time without having to install those applications on your computer. Of course, there are also the applications such as Salesforce, Constant Contact, Zoomerang, etc., that you pay to use..

With the introduction of cloud-based office applications like Office 365, Google Apps and thousands of other SaaS applications, it’s becoming unnecessary for some businesses to purchase and maintain an onsite server. Now we can host one or more of your applications, data, e-mail and other functions “in the cloud.” That simply means it’s stored offsite in a highly secure, high-availability “utility” company that has far more power and resources than you could ever logically have onsite as a small business. And with devices getting cheaper and Internet connectivity exploding, cloud computing is suddenly a very smart, viable option for small business owners.

What Are The Benefits?

• Eliminates the need for expensive server upgrades and allows you to use cheaper devices (PCs, etc.) to get the same work done.
• Frees you to access applications from any device and any location. All you need is an Internet connection.
• Built-in disaster recovery and business continuity.
• Only pay for what you need and use (utility pricing).

Is Cloud Computing Right For You?

While there are a ton of benefits to cloud computing, it’s NOT right for every company. Some applications don’t play well in the cloud. You need commercial-grade Internet connectivity, and some functions, like working with big graphics files, are better kept local or the slowness will make you crazy. However, in almost every case, parts of your computer network (functions) can easily be put in the cloud to save you money and give you better service. So before you donate your server and sign up for Google Apps or Office 365, it’s important you talk to someone who can honestly assess your unique situation and tell you the pros and cons of making the switch to cloud computing.

That’s why we’re offing all clients a FREE Cloud Readiness Assessment. At no cost or obligation, we’ll come to your office and conduct a complete review of your computer network, data, software, hardware and how you work. From there, we can provide you with insights and helpful answers as to how you might benefit from cloud computing. To claim your free Cloud Readiness Assessment, visit our website at www.pcmiracles.com or give us a call at 248-620-2201. Offer ends 1/31/12.

If you own an Android phone, you can use it as a substitute for an external drive or a USB key. You can load files into your phone simply by plugging it in to a PC with a USB cable, then tapping on “Mount” when you are prompted by the system.

This mounts the internal storage of the device as an external drive relative to the PC, and you can easily drag and drop files or create folders on the device as you see fit. Of course, it is recommended you do this on the SDCard that likely came with the device, or one that you buy for your phone.